Automated SMS reminders that actually get read
Email reminders get ignored. SMS reminders get opened. Pulse sends automated text reminders before every appointment — reducing no-shows by up to 80% without any manual work from you.
Get started freeHow it works
01
Turn on SMS reminders
Enable SMS reminders in your Pulse settings. Choose which intervals to use: 72 hours, 24 hours, and 2 hours before each appointment. Takes 60 seconds to set up.
02
Clients opt in at booking
When a client books, they provide their phone number and consent to receive appointment reminders. CASL-compliant consent is captured automatically.
03
Reminders go out automatically
Pulse sends SMS messages at exactly the intervals you set. No manual work. Each message includes the appointment time, service, and a link to reschedule or cancel.
Reminders that work while you work
SMS + email, both channels
Some clients prefer text. Some prefer email. Pulse sends both so every client gets reminded in the way they actually check. The 24h SMS is the one that stops no-shows.
Customizable reminder timing
Use the default 72h/24h/2h schedule or adjust to what works for your business. A busy salon might want a 48h reminder. A mobile groomer might add a same-morning text.
CASL-compliant consent capture
Canada's anti-spam law (CASL) requires consent before sending marketing or transactional messages. Pulse captures this automatically at booking — you're covered.
SMS reminder comparison
| Feature | Pulse | Vagaro | Acuity | Square | Calendly |
|---|---|---|---|---|---|
| SMS reminders included | ✓ | Add-on | ✓ | ✓ | Add-on |
| Email reminders included | ✓ | ✓ | ✓ | ✓ | ✓ |
| CASL consent capture | ✓ | — | — | — | — |
| Customizable timing | ✓ | ✓ | ✓ | Partial | Partial |
| Reschedule link in reminder | ✓ | ✓ | ✓ | ✓ | ✓ |
| CAD pricing | ✓ | — | — | — | — |
Frequently asked questions
What plan do I need for SMS reminders?
SMS reminders are available on the Basic plan ($19 CAD/month) and above. The Free plan includes email confirmations and updates, but not scheduled SMS or email reminders. You can upgrade at any time from your account settings.
Does Pulse handle CASL compliance for SMS automatically?
Yes. When a client provides their phone number at booking, Pulse captures their consent to receive appointment reminders in a CASL-compliant format. You don't need to manage consent separately. Marketing messages (campaigns, win-backs) have separate consent captured under your marketing settings.
What does the reminder SMS actually say?
Pulse sends a plain-language message with the client's name, appointment date and time, service name, and your business name. It includes a link to their booking details where they can reschedule or cancel. You can customize the message template from your notification settings.
Cut no-shows by up to 80% — automatically
Enable SMS reminders in under 60 seconds. Free to start — no credit card required.
Get started free