Pulse BookingSupport Centre
We typically respond within one business day.
Client Booking Help
Need help with an existing appointment, a cancellation, a refund, or accessing your booking history? Reach out and we'll assist you directly.
Send us a message at any time and we'll reply within one business day.
support@pulseappointments.com- Mon–Fri: within 4 business hours
- Weekends: next business day
- Billing disputes: escalated within 2 hours
Merchant & Business Owner Support
Account & Billing Escalation
For critical issues affecting your business — subscription billing failures, Stripe Connect payout holds, account access lockouts, or data concerns — email us directly with "MERCHANT ESCALATION" in the subject line. These tickets are triaged immediately and handled separately from general inquiries.
Email Merchant SupportInclude your business name and the Railway/account email you registered with. For payout issues, include your Stripe Connect account ID if available.
Common Questions
How do I cancel or reschedule an appointment?▼
Log in at my.pulseappointments.com, go to My Bookings, and select the appointment. Cancellations are subject to the individual business's cancellation policy.
I was charged but my appointment was cancelled — how do I get a refund?▼
Refunds are issued by the business that took your booking. Contact the business directly first. If you believe a charge was made in error and the business is unresponsive, email support@pulseappointments.com with your appointment ID.
How do I delete my account or data?▼
Email support@pulseappointments.com with the subject line "Data Deletion Request." We will process it within 30 days per our Privacy Policy.
support@pulseappointments.com